Privacy Policy — 500 Jili Casino

1. Who We Are

This Privacy Policy applies to 500 Jili Casino ("500 Jili," "we," "us," or "our"), the operator of the online gaming platform accessible at https://500jili.club. 500 Jili acts as the Personal Information Controller (PIC) in respect of the personal data collected from users of the Platform, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

This Privacy Policy describes how 500 Jili collects, uses, stores, discloses, and protects the personal information of registered players, visitors, and any other individuals who interact with the Platform. By using the 500 Jili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Information We Collect

500 Jili collects the following categories of personal information from players and Platform users:

Identity and Contact Information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number and email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (for KYC verification)

Account and Financial Information:

• Username and encrypted password
• Deposit and withdrawal transaction history
• Payment method details (GCash number, Maya account, bank account details, debit card details)
• Account balance and bonus history

Technical and Usage Information:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, wagering patterns, and session logs
• Cookie identifiers and similar tracking data (see Section 8)

Communications:

• Records of your communications with 500 Jili customer support
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Information

500 Jili collects personal information through the following means:

• Registration: When you create a 500 Jili account, you provide identity and contact information directly.
• KYC Verification: When you submit identity documents to verify your account for withdrawals.
• Transactions: When you make deposits or withdrawals, financial data is collected through our payment processing partners.
• Platform Use: Technical and usage data is collected automatically as you navigate and use the Platform.
• Customer Support: When you contact our support team via live chat or email.
• Cookies: Through cookies and similar technologies placed on your device when you visit the Platform (see Section 8).

4. How We Use Your Information

500 Jili uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 500 Jili player account.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering (AML) requirements.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Platform Operation: To deliver game services, process bets, and maintain the technical functionality of the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, and requests from regulatory or law enforcement authorities.
• Responsible Gaming: To monitor gaming patterns and identify players who may need responsible gaming support or intervention.
• Marketing (with consent): To send you promotional offers, bonuses, and updates about 500 Jili where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the features, performance, and user experience of the Platform.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 500 Jili processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, transaction processing).
• Legal Obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML/KYC requirements.
• Legitimate Interests: Processing necessary for fraud prevention, security, and Platform improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Information

500 Jili does not sell, rent, or trade your personal information to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and banking partners require certain financial and identity data to process your transactions securely.
• KYC/AML Service Providers: Third-party identity verification providers who assist with document verification and fraud screening.
• Game Providers: Licensed game software providers may receive anonymized or pseudonymized session data necessary to deliver game services.
• IT and Infrastructure Providers: Cloud hosting and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where required by law.
• Law Enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

All third-party service providers engaged by 500 Jili are contractually required to process personal data only for the specified purpose and in accordance with applicable data protection laws.

7. Data Retention

500 Jili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and AML requirements.
• KYC documents are retained for the period required by the Anti-Money Laundering Act and its implementing rules.
• Customer support communications are retained for up to three (3) years from the date of the interaction.
• Marketing preferences and consent records are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 500 Jili's data disposal procedures.

8. Cookies and Tracking Technologies

The 500 Jili Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences (e.g., language, display options) across sessions.
• Marketing Cookies (with consent): Used to deliver relevant promotional content where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 500 Jili Platform.

9. Data Security

500 Jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data, including passwords (hashed) and financial information.
• Access controls limiting personal data access to authorized personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, 500 Jili will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under the DPA

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 500 Jili:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to certain types of processing, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact 500 Jili customer support. We will respond to your request within the timeframe required by applicable law. Note that certain rights may be limited where processing is required for legal compliance or fraud prevention.

11. Children's Privacy

The 500 Jili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 500 Jili does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 500 Jili Platform, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

500 Jili reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you via the Platform or by email to your registered address prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 500 Jili Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting customer support.

13. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 500 Jili handles your personal data, please contact our Data Protection Officer (DPO) or customer support team. Our Filipino-speaking agents are available 24/7.

Email: [email protected]
Support Email: [email protected]
Website: https://500jili.club

Email addresses above are displayed as plain text for reference only and are not clickable links. Please copy the address manually into your email client, or use the live chat feature available on the Platform.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012. Contact details for the NPC are available on their official government website.